The IT division of Alcoa Fastening Systems used TeamPage to reduce time spent on compliance activities by 61% and reduce time to deploy IT systems from sixteen months to seven.
Decagon Devices (Decagon.com) designs, manufactures and markets scientific instruments used to measure water, light and heat in the soil-plant-atmosphere continuum. Decagon devices are used by 80% of the top one hundred food companies to measure water activity in food; by farms to measure soil for water and nutrient use; and by NASA where Decagon devices were sent to Mars to measure humidity and wind. Decagon deployed TeamPage for project management, ISO certification of their procedure management, internal corporate communications and knowledge management.
In his Jun 2, 2013 blog post, Chess Media analyst and author Jacob Morgan asks: How Open is Too Open? He asks "Would you be comfortable working in an all glass building where people can see everything you do and every move you make?" Jacob outlines the benefits of transparency: "Keep everyone on the same page; Build trust and fostering better relationships; Allow employees (and customers) to contribute ideas and value when they see the opportunity to do so." Jacob recognizes that a balance needs to be struck, but not being transparent enough may do more harm than good. He ask: "How open is too open?" I agree with the benefits Jacob outlines, and believe the answer to Jacob's question depends on the answer to a critical question: "Transparency for what purpose?" I'll start the ball rolling in with this post, including some real-life customer examples.
The Board of Directors at National Health Service's Orkney hospital use TeamPage and iPads to eliminate paper at board meetings. The move saves £28,000 per year in printing and related costs, and was covered by both The Guardian and BBC News. This use case follows a history of NHS Orkney innovation with TeamPage. They first used the platform to address a failing grade in a communications audit (See National Health Service Orkney (NHS Orkney) and expanded its reach to integrate their legacy directory with TeamPage profiles (see NHS integrates Intranet 1.0 with Enterprise 2.0 to get Social with TeamPage 4.0).
Athens Group is an independent consulting firm based in Houston, Texas. In 2009, the company migrated their Athens Group Quality Management System (AGQMS), industry knowledge base, and training curriculum to Traction TeamPage where the information is easily accessed, collectively edited, and the content can be moderated where necessary. TeamPage became their integrated Intranet. In 2011, the TeamPage Attivio Search Module was added to further improve information access with automatic page ranking and faceted drill down navigation.
What were you doing at 7:15AM Saturday July 2, 2011? Sleeping? Getting ready for a Fourth of July weekend picnic or a trip to the beach? Joe Crumpler of Alcoa Fastening Systems (AFS) was reaching for his iPad to review status for the world wide roll-out of an Oracle upgrade scheduled for the holiday weekend. The story starts the night before. Joe writes in the Next Think Next blog that he co-authors with Brian Tullis:
Traction TeamPage customers Alcoa Fastening Systems and Ensign Bickford Aerospace & Defense are featured in this independent Deloitte research report: Social Software for Business Performance (.pdf) - The missing link in social software: Measurable Business improvements by John Hagel III of the Deloitte Center for the Edge. See video interview with John Hagel and a Web version of the report, Metrics that Matter, published by Deloitte University Press.
Combating the Wheat Rust Pandemic: Bridging the Worldwide Scientific Community with Enterprise 2.0 Social Software -- Wheat rust is a serious fungal disease affecting wheat caused by the rust fungus Puccinia triticina. It is the most prevalent of all the wheat rust diseases, occurring in nearly all areas where wheat is grown. Thought to be all but extinct for more than 50 years, the world is now facing a new pandemic of wheat rust -- Ug99, a highly virulent stem rust variant. This strain could potentially be responsible for the destruction of more than a third of worldwide wheat production. Such a failure could be devastating as wheat is the world's most widely planted crop and accounts for a fifth of humanity's calorie intake (1).
Brian Tullis and Joe Crumpler did a lively talk on Enterprise 2.0 and Observable Work at the Burton Group Catalyst 2010 North America conference in San Diego. For those of us who couldn't be there in person, see their Abstract quoted below and the enthusiastic Twitter stream from 29 Jul 2010! I'll add a link to their speaker notes and slides when they become available. Update: Brian posted Enterprise 2.0 and Observable work slides and speaker notes. For slides see inline Slideshare below. Sounded like a super session!
KUKA is one of the world's leading suppliers of robotics as well as plant and systems engineering. Their Enterprise Applications group deployed Traction TeamPage in 2006 to support a process for collaborative Issue Tracking for their deployed enterprise information system.
Orient EuroPharma deployed Traction TeamPage in the year 2005 to address critical communication issues within the company. The deployment is supported by our partner, Applied Knowledge Company, in Japan. As of the date of this case study, March 2009, the focus on internal communications, market intelligence and document sharing has thrived and spread from the IT department throughout the organization. This interview with Orient Europharma discusses their background, the problems which led them to deploy Traction TeamPage, and the benefits they’ve experienced as a result.
Dr David Low of the Understandascope deployed Traction's TeamPage when his university-based research unit was founded in 2006. With only basic html skills, Traction TeamPage enabled him to quickly create a quality website and discussion blog:
The UK's National Health Service's Orkney region deployed Traction with great success in 2005 to address an unfavorable report about the state of internal communications. The original NHS Orkney Customer Story details how they used Traction for everything from wiki collaboration on policies and procedures to action tracking and even an internal blog to announce "stuff for sale." Since then, usage has only improved and Traction has also been deployed at the NHS Camden region. In June, David Rendall upgraded to the recently announced TeamPage 4.0 Release. I'm pleased to be able to share some of his notes and screen shots - to offer a glimpse into how an organization facing major Internal Communications deficiencies just three years ago is an Enterprise 2.0 leader today.
David Rendall of NHS Orkney (a regional health board of the UK's National Health Service) deployed Traction TeamPage and NewsGator Enterprise Server for a variety of use cases spanning the entire NHS Orkney staff. A year later, the use of the platform continues to gather momentum. NHS Orkney now has a single, central point of reference for internal communication and information as well as external news. Rendall says:
After their initial pilot period, ShoreBank achieved overnight adoption within their IT Department after adopting Traction's TeamPage Enterprise Wiki and Blog platform for Milestone Centric Communication and Collaborative Content Management.
Enel is a Global 100 company and was listed at #65 (as of 2005) on Forbes World's 2000 leading companies. Enel has one of the the largest global renewable energy portfolios in the world with over 19,000 MW of hydropower, wind, geothermal and biomass capacity worldwide. Enel North America, Inc. is a leading owner and operator of renewable energy
plants in North America, with with over 70 plants in 16 U.S. States and 2 Canadian
Provinces. With offices in the United States and Canada, Enel North America is
active in a number of clean power sources, including hydro, wind, and
biomass, as well as pursuing potential geothermal opportunities.
SITA is the world's leading service provider of IT business solutions and
communications services to the air transport industry. SITA manages complex
communication solutions for its air transport, government and GDS customers over
the world's most extensive communication network, complemented by consultancy in
the design, deployment and integration of communication services. SITA is a community
of 600 airline and GDS members and 2,000 customers, including Air France, Air
Madagascar, Air Malta, British Airways, Cathay Pacific, Finnair, Hapag-Lloyd,
KLM, IATA, and Royal Jordanian.
Michael Angeles of Bell Labs explains how Weblogs are used at Lucent. In his presentation (20 May 2005 | Enterprise Weblogging: Using Weblogs for Communication and Information Management), he discusses a Traction TeamPage based Training Weblog which was by a Program Management team to keep engineers and users of a new enterprise system up to date. The following narrative is paraphrased from Michael's PowerPoint presentation notes:
The Integrated Justice Information Systems Institute (www.ijis.org)
deployed Traction TeamPage for their public website, working committee
extranet which includes over 400 members, and staff intranet.
A pharmaceutical group based in Europe with world wide facilities
and over 1 billion Euros in 2005 revenue deployed Traction TeamPage
enterprise blog software as a Competitive Intelligence platform.
Traction enables a collective intelligence process spanning business
functions and time zones. The system enables market and competitive
information, analysis and commentary to flow more freely in order to
support timely, informed decision making processes and increased market
after adopting TeamPage in the Spring of 2005, Rob Rubin (then CTO) of TextWise
said "Since we've been using
Traction Software's TeamPage enterprise blog for our product
development management, our culture has changed 100% to where our
meetings and communications are totally driven by TeamPage. One
day, our email system was down and not one engineer complained because
they use TeamPage exclusively to track status and projects."
the UK's pre-eminent express courier service deployed Traction to
accelerate technology development activities across three countries,
report progress to investors, and conduct internal convesations. Full
case study is provided here. Also see coverage in ComputerWorld, 25 May 2005 | Courier turns to blog tools to speed package-tracking, and ComputerWeekly, August 2006 | Harness the Power of Collaboration.
"Don't dismiss blogs as disruptive - Use them to your advantage" contends Ross Mullenger of Numerica Group in InternetWorld UK's cover "Dear Diary" story, subtitled "Meet Joe Blog", referring to the Numerica case study.
The DoD CIO CIO office selected the "Liberty Project" as one of four
out of 120 program proposals for RAI-NC funding. The program aimed to
determine how best to deploy Traction's Enterprise Blog platform in a
net-centric environment with the goal of accelerating Test &
Evaluation programs. The "Liberty Project" tested night vision
technology and achieved significant improvements in communication
effictiveness, tighter reporting cycles, improved information
availability, and lower cost to the network.
The Carbon Nanotechnology Lab at Rice University deployed Traction to support information exchange throughout a research program team. The deadlines were very tight and reporting cycles to the sponsor, DARPA, occurred weekly. Traction enabled the program team to coordinate activities and allowed the program manager, Howard Schmidt, to both manage the team effectively and be accountable to his sponsor. The solution brought hard returns to execution time and quality.